iLexTech Solutions - AGENDATE

What is AGENDATE?

AGENDATE is a comprehensive platform for managing appointments for government procedures and services. It helps institutions organize their appointments, manage demand and deliver simpler, more efficient and better-organized service.
Citizen service starts before citizens arrive.

Key benefits

Citizens choose when to be served

They know the requirements, documents, availability and hours before they arrive.

Shorter lines, better-distributed demand

Orderly arrival, check-in and calling, with or without an appointment.

A more accessible service channel

An AI-powered Appointment Agent, also available on WhatsApp.

Real-time information

To monitor service and make better decisions.

Queue Appointments Agent Reports
Now serving A032 Desk 3

Next in line

  • A033Desk 5
  • B014Desk 2
  • C021Desk 4
  • A034Desk 1
Today's appointments
128
Waiting
14
Served
96

This week's activity

MonTueWedThuFriSat
With appointment Walk-in
AGENDATE - Illustrative view (sample data)
A real, tangible solution

Three products, one comprehensive solution

AGENDATE connects appointment scheduling, in-person service and intelligent automation in a single platform.

01

Appointments

Online appointment booking

Citizens know the requirements, documents, availability and hours before they arrive, and book their visit from anywhere.

  • Online appointment booking, 24/7
  • Confirmation with reference number and QR code
  • Rescheduling and cancellation
Citizen booking an appointment online with AGENDATE
Book and manage visits from anywhere
02

Queue Management

Tomaturnos · Ticketing

Organizes the arrival, check-in and calling of citizens, with or without an appointment.

  • Check-in and ticket issuing
  • Line and priority management
  • Ticket calling and on-screen display
AGENDATE queue display in a government office
Keeps lines orderly and lets you monitor service
03

Appointment Agent

Conversational service

AI-powered service that guides citizens, checks availability and makes booking appointments easier.

  • Appointment requests through conversation
  • Availability lookup
  • Integrated with AGENDATE's rules and services
AGENDATE virtual agent serving a citizen on WhatsApp
An additional, more accessible service channel

Ready to organize your institution's service?

Fewer trips. Shorter lines. More solutions.

We apply the best international practices and methodologies

The citizen's journey

From the first inquiry to in-person service. All connected.

01

Requests an appointment

The citizen checks requirements, documents, availability and hours before going.

02

Gets a confirmation

Receives an appointment confirmation with the date, time, office and a QR code.

03

Arrives at the institution

Goes to the institution on the scheduled date and time.

04

Checks in

On arrival, checks in with the QR code at a kiosk or with the institution's staff.

05

Waits for their turn

Waits in the waiting room and follows their place in line on screens.

06

Gets served

Is called to a service desk and completes their procedure or service.

Comprehensive platform

Get to know AGENDATE in detail

Each agency organizes its services according to its own needs.

AGENDATE · Appointments

Online appointment booking

Citizens choose when to be served. The institution organizes how to serve them.

Shorter lines, better-distributed demand and greater convenience for citizens.

Online appointment booking, available 24/7
Lookup of available dates and times
Confirmation with reference number and QR code
Appointment rescheduling and cancellation
Setup of procedures, hours and non-working days
Availability control by service desk

AGENDATE · Queue Management

Tomaturnos · Ticketing

Order and efficiency from the moment citizens arrive.

A better-organized operation, with more control over the flow of citizens.

Check-in and ticket issuing
Service for citizens with or without an appointment
Line and priority management
Ticket calling from service desks
Queue display on screens
Tracking of in-person service

AGENDATE · Appointment Agent

AI-powered conversational service

Service evolves into a conversational experience.

The Appointment Agent is designed to make it easier for citizens to interact with booking services through artificial intelligence.

An additional service channel that is more accessible and automated.

Appointment requests through conversation
Guidance throughout the booking process
Availability lookup
Integrated with AGENDATE's rules and services
Service over WhatsApp
Less staff involvement in routine requests

Control for every institution

Centralized administration

Each agency organizes its services according to its own needs.

The technology adapts to the institution's organization, not the other way around.

Management of agencies and service desks
Setup of procedures and services
Hours, capacity and exceptions
Operator and permission management
Oversight of appointments and queues
Centralized management of operations
AGENDATE administration panel

Information for better decisions

What gets measured can be improved

Operational information to understand demand, monitor service and spot opportunities for improvement.

Appointment activity
Scheduling and follow-up
Queue activity
In-person service flow
Operations by desk
Distribution of activity
Management indicators
Tracking by period
AGENDATE operations dashboard

Benefits you can feel

Fewer trips. Shorter lines. More solutions.

For citizens

  • Simpler, faster procedures without waiting in line.
  • They know the requirements, documents, costs and locations before booking.
  • They choose the date, time and office that suit them best.
  • They receive confirmations and reminders by email or WhatsApp.
  • A clear, secure and reliable experience.

For institutions

  • Better organization and control of demand.
  • More efficient, orderly service.
  • Centralized management of appointments, queues, services and offices.
  • Real-time information for decision-making.
  • Better use of resources and service capacity.

A single institutional subscription

A modular, scalable solution: start with what you need and grow when you're ready. Subscribe to Appointments, Queue Management and the Appointment Agent according to your institution's needs.

  • One platform for multiple agencies
  • Capacity defined by the number of enabled service desks
  • Products that can be added over time
  • Centralized term and administration
Appointments
Queue Management
Appointment Agent

One institution. One platform. A better citizen experience.

Ready to implement AGENDATE?

Contact us for a personalized demo and discover how AGENDATE can transform your institution's citizen service.


-- Want to modernize your institution's citizen service? --

If you want your institution's citizen service to set the standard for order and efficiency, AGENDATE is the comprehensive platform built for managing appointments for government procedures and services. With its three products, Appointments, Queue Management and the Appointment Agent, you can organize demand before citizens arrive, keep in-person service orderly and open an AI-powered conversational service channel, all managed from a single platform. Download the presentation or contact us to receive a personalized proposal. We will be glad to help you organize and modernize citizen service at your institution.

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